Frequently asked questions

Each product page shows an expected arrival date based on the supplier. You will also see it in your cart and at checkout. In-stock items are prepared within 2 to 5 business days, then delivered within 2 to 7 business days.

Many of our furniture pieces, rugs and lighting are ordered from the supplier after your purchase. The dates shown are manufacturer estimates; if they change, our team will let you know by email.

Shipping is free on rugs and lighting. For other items, your cart shows an estimate and the exact amount is calculated at checkout based on your address.

Yes. Your furniture is brought inside and placed exactly where you want it. Choose this option at checkout; the rate is shown based on your address.

Yes. Depending on the product, duties or customs fees may apply. Email us at info@maisonolive.com to confirm before ordering.

Yes, at our Beloeil boutique during opening hours. Choose “Pickup” at checkout. See our hours

Rugs, furniture, lighting, made-to-order prints and canvases, and sale items. For hygiene reasons, bedding, towels and bath products cannot be returned or exchanged.

Email us at info@maisonolive.com within 15 days of receiving your order. The item must be unused and in its original packaging. We offer an exchange or a Maison Olive gift card credit. Return shipping is at the customer’s expense.

Email us at info@maisonolive.com soon after delivery, ideally within 48 hours, with photos of the item and the packaging. We handle the claim and replace the item, even if it is final sale.

Yes, eligible returns and exchanges can be made at our Beloeil boutique.

For an item that is not in stock, you have 48 hours to cancel after receiving our email confirming the lead time.

Credit cards, Shop Pay, PayPal, Apple Pay and Google Pay. For designers and businesses, bank transfers and purchase orders are also accepted: contact us.

Yes, with Affirm or Sezzle, directly at checkout. Learn more about Affirm

We choose photos that are as accurate as possible, but lighting and your screen can change how colours look. Natural materials and handcrafted pieces also show slight variations.

Start with your furniture, not the room. Our guide shows the recommended sizes for each room. See the rug guide

Yes. Book a free 15-minute virtual design consultation, or visit us in store. Book a consultation

Yes. Our designer program offers benefits to design and interior professionals. Discover the program