Refund policy
At Maison Olive, every piece is carefully selected. If you have a question about your order, our team is happy to help at info@maisonolive.com.
Returns and exchanges
You may request a return within 15 days of receiving your order by emailing info@maisonolive.com.
To be eligible, the item must:
- be unused and in its original condition;
- be returned in its complete original packaging;
- show no signs of wear, installation or assembly;
- be accompanied by proof of purchase.
We offer an exchange or a Maison Olive gift card credit. No refunds are issued to the original payment method.
Return shipping is at the customer's expense. Original shipping fees are non-refundable. We recommend a tracked shipment: Maison Olive is not responsible for a lost return parcel.
Eligible returns and exchanges can also be made at our Beloeil boutique.
Final sale items
The following items are final sale. They cannot be returned, exchanged, refunded or credited:
- rugs;
- furniture;
- lighting;
- made-to-order prints and canvases;
- special or custom orders;
- sale or promotional items;
- items that have been assembled, installed or used;
- bedding, towels and bath products, for hygiene reasons.
By completing your purchase, you acknowledge that these items are sold as final sale. "Final sale" is shown on their product page.
Damaged or defective items
If an item arrives damaged or has a manufacturing defect, email us at info@maisonolive.com soon after delivery, ideally within 48 hours.
Include photos of the item, the packaging and the damage. We handle the claim and replace the item, even if it is final sale.
Order cancellation
An order can be cancelled within 48 hours of confirmation, as long as it has not yet been processed, shipped or ordered from our suppliers.
For an item that is not in stock, you have 48 hours to cancel after receiving our email confirming the lead time.
Special, custom or in-production orders cannot be cancelled.
Lead times
Lead times shown on our website or provided by our team are estimates from our suppliers and carriers. We do everything we can to meet them, but delays beyond our control may occur.
A production, supply or delivery delay does not entitle you to a refund, exchange, cancellation or credit.
Exceptions
Any exception to this policy is granted at Maison Olive's sole discretion.
If an exception is granted for a final sale item, a restocking fee of 20% of the item's value applies, in addition to any shipping, handling or restocking fees charged by our suppliers. The exact amount will be confirmed when the return is authorized.
Maison Olive reserves the right to refuse any return, exchange or claim that does not meet this policy.
Questions
For any question about this policy, email us at info@maisonolive.com.