Shipping Policy

At Maison Olive, we are committed to providing a clear and seamless delivery experience, from the preparation of your order through to its arrival.

Delivery times may vary depending on product availability, origin, size, and the type of transportation required. Below you will find important information regarding the processing, shipping, and delivery of your order.

Processing Times

In-Stock Items

Items that are currently in stock are generally prepared and shipped within 2 to 5 business days following payment confirmation.

This timeframe refers to order processing and does not include transit time to your address.

During promotional periods, statutory holidays, or periods of higher order volume, additional processing time may occasionally be required.

Furniture, Rugs, Lighting & Special-Order Items

A large selection of Maison Olive products is specially ordered from our suppliers following your purchase.

Lead times displayed on product pages represent our best estimates at the time of purchase and may vary depending on supplier availability.

Special Orders & Backordered Items

Certain products, including furniture, rugs, lighting, and custom items, may be specially ordered from our suppliers or temporarily out of stock at the time of purchase.

Availability and restock dates displayed on our website or communicated by our team are estimates provided by manufacturers and suppliers.

These dates may change at any time due to circumstances beyond Maison Olive’s control, including:

• production delays;

• supply chain delays;

• transportation delays;

• port or customs delays;

• changes in availability or production schedules from the manufacturer.

Maison Olive cannot be held responsible for changes or postponements to availability dates communicated by a supplier after an order has been placed.

When we are informed of a significant change by a supplier, our team will make every effort to provide you with the most recent estimated availability date.

Important: A supplier restock date is not the same as a delivery date to your home. Once an item becomes available, additional time must be allowed for transportation to Maison Olive, our warehouse, or directly to your address.

Special-order items remain subject to our applicable return and cancellation policy.

Delivery Times

Standard Parcels

Once shipped, standard parcels are generally delivered within 2 to 7 business days, depending on the destination and carrier.

A tracking number will be sent to you by email when available.

Please allow up to 24 to 48 hours for tracking information to be updated by the carrier.

Deliveries are generally made Monday through Friday, excluding statutory holidays.

Furniture & Oversized Items

Furniture and oversized items are shipped using specialized freight carriers.

Transit times may vary depending on your region, the carrier’s route, and the frequency of deliveries in your area.

When required, the carrier will contact you to arrange a delivery day or delivery window.

White Glove Delivery

For certain furniture and oversized items, Maison Olive offers White Glove Delivery.

Depending on the product and service selected, White Glove Delivery may include:

• delivery of the furniture inside the residence;

• placement of the furniture in the designated room;

• unpacking;

• basic assembly when required;

• removal of packaging materials associated with the delivered product.

To allow our delivery team to work safely and efficiently, the designated room and the pathway leading to it must be clear before the delivery team arrives.

Moving, rearranging, or removing existing furniture, rugs, accessories, or other belongings within the residence is not included in the White Glove Delivery service.

Our delivery teams may also choose to unpack or prepare certain furniture items inside their truck when doing so allows for safer handling of the product.

Services requiring a specialized professional, including electrical installation of lighting, permanent furniture installation, or plumbing work, are not included.

Access to the Residence

Before purchasing furniture or an oversized item, it is the customer’s responsibility to ensure that the product dimensions allow the item to be moved safely into the intended room.

We recommend verifying:

• door widths and heights;

• hallways;

• stairs;

• stairwells;

• elevators;

• corners and narrow passages;

• the final dimensions of the product.

The customer is also responsible for ensuring that access to the property is safe and accessible to the delivery vehicle.

Maison Olive cannot be held responsible when an item cannot be delivered to the intended room due to its dimensions or access restrictions.

Additional charges may apply if a second delivery attempt is required due to inadequate access, the customer’s absence, or an inability to complete the delivery.

Delivery Areas

Maison Olive ships throughout Canada.

Certain oversized products or deliveries to remote areas may require a customized freight quotation.

For deliveries outside Canada or to locations with limited accessibility, please contact our team before placing your order so that we can confirm available delivery options.

Shipping Fees

Shipping fees are calculated based on several factors, including:

• product type;

• weight and dimensions;

• destination;

• required delivery method.

Applicable shipping charges are generally displayed at checkout.

Free Shipping

Maison Olive currently offers free shipping on rugs and lighting, unless otherwise stated or subject to specific exclusions.

Free shipping promotions may also occasionally be offered on other product categories.

The terms displayed at the time of purchase will apply.

Certain remote areas or deliveries requiring specialized transportation may be subject to additional charges.

Orders Containing Multiple Items

When your order contains several products shipping from different suppliers or warehouses, the items may be shipped separately.

You may therefore receive:

• multiple tracking numbers;

• multiple parcels;

• or separate deliveries on different dates.

For orders containing multiple furniture items, our team may, whenever possible, consolidate the items into a single delivery.

This option may result in additional waiting time if we need to wait for all items to become available before scheduling delivery.

Receiving Your Order

We recommend inspecting your order as soon as it is received.

For oversized items delivered by a specialized carrier, please inspect the exterior condition of the packaging and the product, whenever possible, before the carrier leaves.

If visible damage is present, please notify the delivery team and take photographs.

If you notice:

• a damaged item;

• an incorrect item;

• a missing component;

• or any other issue with your order,

please contact our customer service team within 48 hours of delivery.

To help us process your claim efficiently, please retain:

• the original packaging;

• boxes;

• protective materials;

• and shipping labels,

until our team confirms the next steps.

Photographs of the product, packaging, and shipping label may be required to process a claim with the carrier or supplier.

Signature Required Deliveries

A signature may be required upon delivery for certain products or shipping methods.

The customer is responsible for ensuring that an authorized person is available to receive the order when required by the carrier.

Additional redelivery fees may apply if a delivery cannot be completed because no one is available to receive the shipment.

Changes to the Shipping Address

Please carefully verify your shipping address before completing your order.

If a change is required, contact our team as soon as possible.

Once an order has been shipped or transferred to a carrier, Maison Olive cannot guarantee that an address change will be possible.

Additional fees charged by the carrier may also apply.

Transportation Delays

Once an order has been transferred to the carrier, certain circumstances may result in delays beyond our control, including:

• weather conditions;

• periods of high shipping volume;

• transportation disruptions;

• customs delays;

• service interruptions;

• events outside the control of Maison Olive or the carrier.

Our team remains available to assist you and follow up with the carrier when necessary.

Returns & Cancellations

Return, exchange, and cancellation conditions vary depending on the type of product.

Certain items, including furniture, rugs, lighting, special orders, custom products, and final-sale merchandise, may be excluded from returns or subject to specific conditions.

We encourage you to review our Return Policy before completing your purchase.

Need Help?

Our team is available to answer any questions regarding product availability, lead times, or the delivery of your order.

Maison Olive
650 Serge-Pépin Street, Suite 121
Beloeil, Quebec J3G 0C3

Phone: 450-281-1300
Email: info@maisonolive.com

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